TERMS AND CONDITIONS – GENERAL CONDITIONS FOR RENTING SPORTS EQUIPMENT AND SERVICES
TOURIST GUIDE SERVICES
- Seat reservation
Seat reservations can be made in writing or verbally (and by phone). Seat reservations made in writing or verbally must be confirmed in writing without delay by Wild Romania travel agency. That person who makes a seat reservation for himself or for another party, by this fact is considered the principal, and if he does not declare otherwise, he will assume the responsibilities arising from the mandate, towards the Wild Romania (payments, renunciation of the contract, etc.). After receiving the reservation request for equipment rental and/or participation in the guided tour, the applicant will receive the proforma invoice in order to pay the indicated price. The price is paid in full within a maximum of 48 hours from the moment of the reservation request, regardless of the communication channel through which the request was issued.
By paying the price, it is considered that the applicant has taken note of the Wild Romania terms and conditions and agrees with them, any subsequent complaint not being taken into account. The reservation is considered valid only after full payment of the price.
In order to provide the services and fulfill the legal obligations imposed on the Wild Romania by the legislation in force, the Applicant and the Wild Romania undertake to conclude the contract related to the requested services and its annexes (declaration on the Applicant’s own responsibility, GDPR information sheet, minutes of taking over equipment, etc.), until the date established for the start of the provision of services.
The price paid will not be refunded in the following situations, any of which is considered a waiver by the Applicant of the requested services:
– non-payment of the price in full (advances paid are not returned, being kept by the Wild Romania as interest);
– failure of the Applicant to appear on the date and time established by the information sent before the meeting;
– the withdrawal of the Applicant less than 15 days before the date set for the start of the activity;
– the applicant’s refusal to sign the necessary documents for the provision of services (contract, GDPR information sheet, self-responsibility declaration, equipment handover report, etc.);
– non-presentation of the documents requested and imposed by the Wild Romania by the legislation in force regarding the rules of protection against the Sars-CoV virus;
– the Applicant’s refusal to participate in one or all of the reserved activities and/or to take over the equipment;
Considering that the provision of services requires the use of special logistics, this is done only under the conditions of meeting a number of at least 15 reservations.
- General Rules:
All persons who rent/use tourist equipment, as well as all participants in guided tours must take part in the training given by Wild Romania representatives for the safe use of the equipment and the safe conduct of the guided tour.
During the activities, the consumption of alcohol, drugs or narcotic/hallucinogenic substances is prohibited.
The participant/user assumes on his own responsibility that he is physically fit to carry out the activity he signed up for and does not have any diseases that would put him at risk during the activity, he being fully responsible, including the administration of any pharmaceutical treatment.
Carrying out the activities within the guided tours is not compatible with people with physical/locomotor/mental disabilities, these people being asked not to request the reservation of the Wild Romania services.
Pets will not be accepted for reasons related to the safety of the group.
If it is found that the health/physical condition of any participant/user is not optimal for carrying out the activity, as well as if it is found that the age of any participant/user is not suitable for carrying out the activity, the representatives of the Wild Romania will order the non-participation of the person in the activities where his presence is impossible and the price paid will not be refunded.
If the participant’s physical condition is not optimal as a result of his direct actions (consumption of alcohol, narcotic substances, drugs, etc.), Wild Romania reserves the right to terminate the contract at the time of detection of violations, the price paid by/ for the respective user, it will not be refunded and all the expenses caused by this termination of the contract will be fully and directly borne by the person who was excluded/his representative/the signatory of the terminated contract. (eg: transportation, handling, storage and guarding at the place of departure of the equipment, etc.).
If, during the course of the activity/tour, the participant/user does not comply with the instructions, rules, terms and conditions that were made known to him, or by his actions causes discomfort or endangers the other participants, Wild Romania reserves the right to terminate the contract when violations are detected, the price paid by/for the respective user will not be refunded and all expenses caused by this termination of the contract will be fully and directly borne by the person who was excluded/his/her representative/the signatory terminated contract. (eg: transport, handling, storage and guarding at the place of departure of the equipment, etc.).
The refusal to wear the mandatory protective equipment related to each activity gives Wild Romania the right to terminate the contract at the time of detection of violations, the price paid by/for the respective user will not be refunded and all expenses caused by this termination of the contract will be borne in full and directly by the person who was excluded/his representative/the signatory of the terminated contract. (eg: transportation, handling, storage and guarding at the place of departure of the equipment, etc.). The request to return the rented goods before the date and time and/or in a different location than those established by the parties involves additional costs of handling, transport, storage. In this case, the amounts paid under this contract are not refunded, and the Beneficiary will additionally bear all the previously mentioned costs, on the date of the occurrence of the event. The handling, transport, storage, guarding services of the equipment will be carried out with the agreed collaborators and under the Wild Romania conditions.
If the user/participant in the guided tour is a minor, he/she will be accompanied by a parent/legal representative/conventional representative and will present to Wild Romania the express consent of the parent/legal representative in order to use the equipment/carry out the activity for which the equipment is rented , as well as for the processing of personal data and their use, by the signing by these representatives of the Form for the processing of personal data and the Declaration on their own responsibility.
If you notice any danger or an accident, immediately alert the Wild Romania representatives so that they can intervene as soon as possible. In extremely serious cases, call the emergency number 112.
- Mandatory instruction and equipment for kayak trips:
– When you use the kayak, you may encounter the following situations: smooth waters, waters with small and medium depth, flowing waters, waters with waves, deep waters, waters with high flow, waters with sections where the shore is inaccessible, marshy areas, areas with low water.
– The access to the water and the exit from the water with the kayak is done only through areas with smooth banks that allow launching into the water safely
– During movement on the water with the kayak, the user must maintain his entire body weight inside the kayak. It is not recommended to bend over outside the kayak, take your legs and knees outside it, turn your body in positions that create an imbalance of the kayak
– On the water, the user must maintain a minimum distance of 3 meters from another kayak
– Hitting other kayaks with the kayak, harassing or splashing other participants is prohibited, as these may cause unwanted accidents on the water
– All the goods that are transported by kayak are stored inside the kayak isolated in plastic bags so that they do not get wet
– It is forbidden to store things larger than 1 kg on the surface of the kayak, this can create the imbalance of the kayak and its overturning
– Do not leave blunt or dangerous objects exposed on the kayak or near you, otherwise you may be injured by them while using the kayak
– The life jacket is mandatory and you are not allowed to remove it while using the kayaks on the water.
– Before getting on the kayak, make sure that the life jacket is used correctly. The zippers are closed and the adjusting straps adjusted so that the life jacket is tight on the body.
– The medication you are taking may have contraindications regarding the practice of water sports, so read the medication leaflet carefully
– Make sure that your state of health is good, that you do not suffer from hidden diseases and that it allows you to practice water sports
– If you fall out of the kayak, you don’t have to panic. Breathe deeply and regulate your pulse.
– The life jacket will keep you afloat and a representative of our company will take care of getting you back into the kayak. Follow the instructions to do this as easily as possible, without accidents.
– The risks you expose yourself to by practicing the sport of kayaking are: hitting, injury, injuries, fractures, the kayak overturning and falling into the water, hypothermic shock, panic. Failure to comply with the protection rules can lead to much more serious situations than the ones presented.
- Mandatory training and equipment for travel on the mountain and/or via ferrata
Mountain hiking is one of the most beautiful ways to spend your free time and enjoy nature. However, in order to enjoy everything that nature can offer you, you must take into account some rules when it comes to the way you prepare for the road or how it is good to behave along the way, even if you are experienced or beginner.
There are several criteria for classifying mountain trails: the duration, the season in which they can be covered without problems, the degree of difficulty and the necessary equipment for hiking. The first thing to do is related to information. It is very important to carefully read the information sent by our team and then to listen carefully when the guide details the route and the safety rules before starting the route. You should plan your hike according to your physical condition and the mountain equipment you have. According to our instructions, your luggage must not be missing any item of the equipment that the guide recommended.
Equipment: depending on the difficulty of the chosen route, you will need ordinary sports equipment, special (mountain boots, trekking poles, special jackets) or complex (crampons, ice axes, pulleys, harnesses). You can also take different gadgets with you, such as a smartwatch, for example, which can help you monitor your pulse, stress level and always know which direction to take.
Duration: flat terrain or smooth slopes- 4 km/h; ascent on the path already made- 350 m/h, ascent on the rocky path – 250 m/h, descent on the smooth path – 450 m/h, descent on the path less beaten – 400 m/h.
Season: not all routes can be traveled in the same way in any season. For each one, you must be interested in which time of the year you can enjoy hiking without having difficulties. There are mountain routes that are closed in winter because they become particularly dangerous.
Degree of difficulty: easy (3-6 hours), difference in level of 300-700 m, low effort; medium (4-8 hours), the difference in level of 500-1,000 m, you can go through it with some effort, but without having to have trained seriously before; difficult (5-9 hours), the difference in level of 800-1,500 m, the physical effort is very high and you have to prepare very well beforehand.
Before leaving for the road, think first of all about your safety and that of those accompanying you.
The mountain is unpredictable, no matter how well you think you know it. The weather in mountainous areas can surprise you, even if you follow the forecast. Good security guards against bad danger, so be prudent and take into account the instructions of our guides, whose purpose is to keep you safe and offer you a stay as relaxed as possible.
The via ferrata routes (translated as “iron road” from Italian) are mountain routes equipped along their entire length with metal structures – iron steps, metal ropes, pitons, suspension bridges, etc. – which allow people less experienced in the field of mountaineering to travel in safety routes similar to those of mountaineering. Via ferrata routes must be approached with the utmost seriousness, just like any climbing route.
The equipment – The via ferrata routes can only be covered with special equipment. It is forbidden to use improvised equipment, because you risk a fatal accident.
The mandatory via ferrata equipment is composed of:
- climbing harness
- climbing helmet
- special set for via ferrata consisting of 2 ropes, carabiners with wide opening, energy absorption system in case of fall
Optional: gloves. They can bring a considerable contribution on long routes, on difficult sections where there is only cable. The via ferrata gloves have reinforced portions in the palm and fingers, and the portion at the tips of the fingers is cut out.
Suitable footwear: it can be mountain footwear with a rigid or semi-rigid sole, depending on the general appearance of the route
- Charged mobile phone, with emergency numbers prepared: 0-SALVAMONT or 112
- a first aid kit
- suitable clothes for the weather forecast, possibly replacement clothes
- water, something to eat
- Glasses and sun cream
- Frontal flashlight
The importance of the guide on via ferrata routes:
- It is useful for both beginners and advanced users.
- The experience gained by the guide is priceless. Valid especially for beginners, together with a guide you will be able to accumulate more information in a much shorter time than if you were to walk the route alone. You will learn to use the equipment correctly, to plan and approach the route safely, and in the difficult points his advice will help you overcome those sections.
- In the case of those with experience, a guide is useful in approaching routes more difficult than those traveled previously. It will practically take you to the next level, safely.
Moving on the via ferrata and using the equipment properly:
As in mountaineering and climbing, at the base of the route, before starting, the tour participants will check each other. It is checked if the harness and helmet are put on correctly and if the via ferrata set is attached to the correct harness. We can also check if the backpack is attached correctly, without open pockets. They enter the route one by one, on each insurance section only one person is allowed. The insurance starts as soon as you enter the route, even from the first section. During the via ferrata route, the two carabiners from the lanyard are permanently attached to the metal cable. For ease, but also depending on the area covered, it is preferable that the two carabiners are pushed by hand in front of us as we advance, not left to follow us on the cable. Thus, when moving into the next segment of cable, the carabiners will be at handy, ready to be moved to the new segment.
When moving from one cable segment to the next segment, proceed as following:
- We are looking for a position as comfortable as possible in which to carry out the transition of the carabiners on to the next segment.
- We disconnect the first carabiner and immediately connect it to the next cable segment.
III. With the first carabiner now engaged, we disengage the second carabiner and move it to the next cable segment.
- We continue the route with both carabiners engaged.
At no time do we uncouple both carabiniers simultaneously. None of the carabiniers are attached the harness loops or each other along the route, not even while taking a break.
A safe distance is kept from the person in front, at least one segment of the cable break between two people. In some routes, such as “Wild Ferenc” for example, there will be signs indicating the recommended distance between participants. We will be careful not to dislodge stones, and if this still happens above us, we will protect ourselves by approaching the wall, without looking up, protecting ourselves with a helmet. We do not put our hands over the helmet but hold them tightly on the cable or other fixed safety points. It is useful to pay attention to those who are employed on the route at the same time as us and to be alert to what happens around. If a person panics, it is important to approach them calmly. You can offer him a mouthful of water or take a break, if the terrain allows. Deep breathing sets and clear instructions on how to proceed, step by step, will also help.
By improperly using the equipment, the climber can expose himself to mortal danger. That’s why our guide will constantly monitor the participants and draw their attention whenever necessary. Particular attention is paid to the technique of traveling the routes to ensure the safety of both the hikers and the guides.
Falling rocks. We will be careful not to dislodge stones, and if this still happens above us, we will protect ourselves by approaching the wall, without looking up, protecting ourselves with a helmet. We do not put our hands over the helmet, but hold them tightly on the cable or other fixed safety points.
Fear and panic. Because of the exposure and height, moments of panic or fear may occur. These can be counteracted in advance by an exact planning of the route and a good management of the travel time, with enough breaks. A proper break before a more difficult section can help. If a person panics, it is important to approach him calmly. You can offer him a mouthful of water and take a break, if the terrain allows. Deep breathing sets and clear instructions on how to proceed, step by step, will also help.