FRAMEWORK CONTRACT

have agreed to conclude this contract.

I. OBJECT OF THE CONTRACT

The object of the contract is the sale by the Agency of travel services listed in the offer or any other document attached to this contract and the issuance of payment and travel documents, regardless of whether these are packages, standalone services, or associated services.

.......

The day-by-day program of our adventure is:

.......

***NOTE: The order of objectives and the program structure may change depending on special situations that arise during the tour and the actual time available.

Flight schedule at the time of contract acceptance by the traveler:

Optional activities:

.......

Hotels where we will be accommodated or similar options depending on availability:

.......

MINIMUM GROUP: ....... people. If the minimum number of participants is not met 60 days before the circuit start date, the Agency has the right to cancel the program. The entire program is carried out and supported through our WILD ROMANIA project: https://www.wildromania.ro.

* Our programs are aimed at active people with a positive attitude! The program is not suitable for those who are lazy and fond of all-inclusive or those who cannot adapt to the notion of GROUP! The program is long and full of activities, so you need to set your energy accordingly.

FINANCIAL CONDITIONS:

• ....... EUR/ pers. advance at booking
• Full payment maximum 45 days before departure

In case of non-compliance with the payment deadlines, the organizer reserves the right to cancel the booking.

*** Attention! The offer is valid only at the moment of enrollment because large fluctuations in the flight ticket price may occur. The deadline for paying the advance after receiving the contract by email is 24 hours.

TRAVEL CONDITIONS IN ....... AND RESIDENCE REGIME

.......

CONDITIONS FOR RETURNING TO ROMANIA:

.......

*** Both travel conditions, entry and residence regime, as well as the conditions for returning to Romania may change without any prior notice and cannot be imputed in any way to the Agency. By paying the advance, you confirm that you have read and accepted all the conditions above.

*** NOTE: For details and updates, we recommend accessing the link of the Ministry of Foreign Affairs.

CANCELLATION CONDITIONS / PENALTIES:

• In case the traveler renounces, through their own fault, the travel service package that is the object of this contract, they owe the Agency penalties as follows:
  • ....... EUR/pers for cancellation after paying the advance and booking, plus the value of all additional services booked and paid by the agency to third parties;
  • 100% in case of cancellation less than 45 days before departure;
  • 100% in case of any form of illness that would prevent participation in the circuit, in the absence of cancellation and medical insurance taken out before the circuit.
• In case of unforeseen events such as the closing of Indonesian borders or any other barriers or impediments arising due to epidemic/pandemic, state of war, or any other motives that cannot be controlled by the Agency and imputed to it, the value of flight tickets and all other services forming the travel package can be recovered only following the return of their value to the Agency by the flight operator or by the providers of travel services included in the package (accommodation, activities, transfers, etc.). The Agency will not return the cost of flight tickets and travel services forming the travel package until their value is recovered in full from the airline and/or travel service providers of the travel package (local agency, hotel, carrier, etc.).
• In case of changes to specific legislation governing the legal framework between tourist/airline, as well as in case of the policies of certain airlines (especially outside the EU), the airline may impose vouchers or electronic wallets as an alternative method for refunding the value of flight tickets, in which case the traveler assumes this and will have no claim from the Agency to return the value of the flight ticket in cash / bank transfer.
• In case of Indonesia being added to the list of countries requiring quarantine at home or in any other medical institution or patient placement center upon return to Romanian territory, the excursion is not canceled as long as the borders of the two countries remain open and implicitly, in case of renunciation as a personal choice, the value of the circuit cannot be recovered, the penalty being 100%.
• Payment of the advance mentioned in this contract or full payment of the contract implies acceptance and assumption of it in its entirety.
• Travel conditions in ......., as well as the flight schedule of the airline, can change at any time, and those listed in the contract at the moment of receiving it refer to current conditions. The Agency cannot be held responsible for any change in travel conditions or the appearance of restrictions that may lead to the program not being fulfilled.
• In case of any unforeseen events that may arise before the trip, events independent of and external to the Agency that make the travel package impossible to realize, such as wars and armed conflicts, political and economic sanctions with major impact on certain states, bankruptcy of accommodation structures, bankruptcy of local travel agencies, bankruptcy of local service providers, fires, earthquakes, and any other natural phenomena that may cause the destruction of accommodation units, infrastructure, etc. - but without being limited to these – the Agency cannot be held liable for these events and cannot be asked for damages, penalties, or refunds in any form.
• For any manifested intention that respects all general terms of the contract regarding making additions, changes, or improvements that can be brought to the purchased travel package without violating in any way the general terms established by the contract, the Traveler must notify the agency at most 14 days before the actual trip, any request with less than 14 days before the trip no longer being taken into consideration (example: replacing one of the participants by bearing the applicable penalties, changes regarding luggage structure, choosing a preferred seat on the plane, etc.).
• All agency circuits will take place according to the program as long as there are no concrete flight cancellations or official travel bans issued by authorities for the respective destinations. The Agency operates on the basis of strict logistical and contractual realities, meaning that the personal decision not to travel anymore, based on a subjective feeling of insecurity, mass-media news, or momentary perceptions, does not constitute a reason for cancellation through the agency's fault and cannot generate the return of advances or paid amounts, the penalties applying in full according to the contract.

Required documents:

.......

Passengers:

1. .......

II. PRICE OF THE CONTRACT AND PAYMENT METHODS

2.1. The contract price is ....... EUR and includes VAT.
2.2. At the conclusion of the contract, the payment terms are as follows:
Advance .......
Final maturity .......
2.3. The invoice will be paid in the currency in which it was issued (RON, EUR, or USD). For payment in any other currency than EURO, payments will be made at the exchange rate of Banca Transilvania. The exchange rate of Banca Transilvania can be consulted on https://www.bancatransilvania.ro/curs-valutar.
* The advance and the rest of the payment must be paid in the same currency; they cannot be paid in different currencies.
2.4. Payment can be made by deposit at any Banca Transilvania branch or by transfer from the traveler's account.
2.5. Holiday vouchers or tickets are not accepted for payment.
2.6. All bank charges are borne by the traveler.
2.7. In case of payment by bank transfer, the payment is considered made at the moment the transferred amount has entered the Agency's account. If the transferred amount does not arrive in the Agency's account within the standard term of the issuing bank, the Agency notifies the Traveler, and the Traveler is obliged to redo the transfer.
2.8 The Agency reserves the right to cancel bookings for which amounts are not collected on time (advance payment deadline of 24 hours from the moment of requesting the booking).
2.9 In case of exceeding the payment term, delay penalties are applied, representing 0.5% per day of the unpaid value.
2.10 Seats are booked only after the advance money is visible in the Agency's account.
2.11 The package price is dynamic and takes into account price increases from travel service providers included in the package: e.g., flight tickets. The final price of the package is the one communicated at the time of enrollment and is valid for 24 hours from receiving the invoice and contract by email.
2.12 If the flight ticket price increases above the value of 1000 EUR/pers. from the date of the contract (respectively the date of sending the contract by email from the Agency to the Traveler) until the date of receiving the advance paid by the Traveler in the Agency's bank account, the circuit price will be recalculated and increased, proportional to the new cost of the flight ticket plus agency fees. In this case, both the Agency and the Traveler have the possibility to unilaterally or by mutual agreement cancel the contract if the Traveler does not accept the new price calculation of the contract.

III. CONCLUSION OF THE CONTRACT

3.1. The contract is concluded, as the case may be, in any of the following situations:
a) at the moment of its signing by the traveler or by accepting the contractual travel service conditions, including in the case of those purchased at a distance by electronic means;
b) at the moment the traveler receives by email the contract and invoice for the advance and makes the payment requested in the documents to book the seat.
3.2 In case the information about the performance of services included in this contract is made available in full to the traveler in the form of a catalog, leaflet, other documents, the Agency's website, Facebook page, contract, or other electronic communication means, the traveler's information obligation is considered fulfilled.
3.3. The contract terminates by right upon the completion of the effective performance of travel services listed in the travel documents.
3.4. The contract terminates by right if the Agency cannot confirm the contracted services and immediately returns the collected amount in full.
3.5 In case of restrictions or blockages caused by epidemiological or pandemic situations and the Agency's inability to organize the tour.

IV. RIGHTS AND OBLIGATIONS OF THE AGENCY

4.1. Before the traveler assumes a contract regarding the travel service package or any corresponding offer, the organizing travel agency and the intermediary travel agency, when the package is sold through it, provides the traveler with standard information through the contract as well as the following information, if applicable to the package: a) main characteristics of travel services; b) trade name and registered office of the organizing travel agency; c) total price of the package, including taxes; d) payment methods; e) minimum number of people required for the services in the package to be executed; f) general information about passport and visa requirements; g) information on the traveler's possibility to terminate the contract anytime before the start of the package execution; h) information on optional or mandatory insurance.
4.2 Information provided to the traveler is an integral part of the travel service package contract and cannot be changed except by explicit agreement of the contracting parties. Before concluding the travel service package contract, the organizing travel agency and, as the case may be, the intermediary travel agency transmit to the traveler all changes regarding pre-contractual information in a clear, intelligible, and highlighted manner.
4.3 If the organizing travel agency and, as the case may be, the intermediary travel agency have not fulfilled information requirements regarding fees, tariffs, termination penalties, or other additional costs before concluding the travel service package contract, the traveler does not bear those respective fees, tariffs, termination penalties, or other costs.
4.4 Upon concluding the travel service package contract or subsequently, without undue delay, the organizing travel agency or the intermediary travel agency makes available to the traveler a copy or confirmation of the contract in physical or digital format.
4.5 The contract presents the entire content of the agreement, as well as the special requirements of the traveler that the organizing travel agency has accepted. They must appear in the contract as firmly confirmed or as a preference transmitted to suppliers, which they will offer depending on availability on the spot.
4.6 The organizing travel agency is liable for the proper execution of all travel services included in the contract, except in situations where:
a) Failure or defective performance of obligations assumed by the contract is due to the traveler;
b) Failure to perform obligations is due to force majeure or circumstances that neither the Agency nor the service providers could foresee or avoid, but without being limited to: pandemics/epidemics, isolation/quarantine measures, implicit measures adopted by countries, but without being limited to: modification of the airline, schedule or itinerary, traffic delays of transport means, breakdown of transport means, accident, blockages, works or repairs on public roads, failure to meet the minimum group size as a result of last-minute cancellations or failure to obtain visas for all participants. The Agency is not liable for damages caused to the traveler as a result of flight delays (including charter), lost luggage, and other circumstances that fall exclusively under the carrier's responsibility under specific normative acts or general or personal restrictions imposed by authorities regarding limiting tourist access to the country;
c) Failure to perform obligations is due to a third party unrelated to the provision of services provided in the contract, and the causes that led to the failure to perform obligations are unpredictable and inevitable.
4.7 In case of purchasing a travel service package comprising accommodation and meal services, the organizing travel agency is liable for the accuracy of the booking (period, meal type, room type, number of passengers, official classification in accordance with LOCAL STANDARDS), but not for services offered on the spot by the hotel or guesthouse (meal quality, room cleanliness, check-in speed, etc.). In this situation, the traveler submits a written complaint to the hotel reception, and THE AGENCY'S OBLIGATIONS ARE LIMITED TO ASSISTANCE AND COUNSELING. The Agency is also not responsible for the quality of meals served throughout the stay/trip, not being able to control this aspect in any way. These risks are covered by MEDICAL TRAVEL INSURANCE.
4.8 In case of purchasing a travel service package comprising air transport or a standalone travel service, the air carrier, without asking for the consent of the travel agency carrying out the tourism program, has the right to change flight times. Therefore, the Agency is not liable for the takeoff/landing of planes at a time other than the one written in the tourism program or for the cancellation of flights as a result of restrictions imposed by authorities. For these delays or cancellations, the airline is obliged to assist tourists according to Regulation (EC) no. 261/2004 of the European Parliament and of the Council of February 11, 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights and repealing Regulation (EEC) no. 295/91, implemented by Government Decision no. 1.912/2006. Any problem regarding flight operation and its ancillary actions falls under the competence and responsibility of the carrier, THE AIR TICKET REPRESENTING THE CONTRACT BETWEEN THE PASSENGER AND THE CARRIER.
4.9 In case of service packages including transport, the day of departure and the day of arrival are not considered tourist days, these being intended for transport.
4.10 The organizing agency is obliged to provide assistance in case the traveler is in difficulty, including in case of force majeure situations or an event that neither the travel agency nor the service supplier or provider could foresee or avoid, despite all efforts.
4.11 The organizing travel agency has the possibility to claim a reasonable commission for assistance in case the traveler is the one who caused the difficulty situation intentionally or through their own negligence. The commission does not exceed in any case the actual costs incurred by the organizing travel agency.
4.12 The travel agency is liable for any error caused by technical defects in the booking system that are imputable to it and, in case it agreed to organize the booking of a package or travel services that are part of associated travel services, for errors committed during the booking process.
4.13 The travel agency is not liable for booking errors imputable to the traveler or caused by inevitable and extraordinary circumstances.
4.14 In case of modifying one of the essential provisions of the contract, such as: services included in the package, travel dates, modification of accommodation unit category, the Agency is obliged to inform the traveler. This information must be made, where possible, at least 15 days before the start of package execution (only if it is possible to respect the 15-day term).
4.15 The Agency may change the contract price in the sense of increasing or decreasing it, as the case may be, while also showing the calculation method of contract price increases or decreases and only if the change takes place as a result of transport cost variations, royalties and taxes related to landing, landing/boarding services in ports and airports, tourist taxes, or exchange rate fluctuations related to the contracted service package. This information must be made, where possible, at least 20 days before the start of package execution. This increase cannot be greater than 8%.
4.16 In case, before the start of package execution, the organizing travel agency is forced to significantly modify any of the main characteristics of travel services or proposes to increase the package price by more than 8%, the traveler has the possibility, within a reasonable term specified by the Agency, to accept the proposed modification or to terminate the contract without paying any termination penalty.
4.17 In case the changes brought to the travel contract result in a decrease in quality or package cost, the traveler has the right to a corresponding price reduction.
4.18 In case, after the start of the trip, an important part of the tourist services provided in the contract is not performed or the Agency finds that it will not be able to perform them, it is obliged to:
a)offer the traveler appropriate alternatives in order to continue the tourist trip without increasing the price, respectively the offered tourist services to be of the same quality and quantity;
b)reimburse the traveler the sums representing the difference between the paid tourist services and those actually performed during the tourist trip;
c)in case appropriate alternatives cannot be offered to the traveler or they do not accept them for justified reasons, to ensure at no extra cost the return transport of the traveler to the place of departure or to another place agreed by them and, as the case may be, compensation for non-performed services.
4.19 In case of changing accommodation, offering accommodation in the same location, in the closest variant to the one originally booked, of the same official classification and with the same meal services, is considered an appropriate alternative service for continuing the package execution.
4.20 The traveler may reject proposed alternative services only in case they are not comparable to what was agreed upon by contract or the granted price reduction is inadequate.
4.21 In case the non-conformity substantially affects the execution of the package, and the organizing travel agency has failed to remedy it within a reasonable term set by the traveler, they may terminate the travel service package contract without paying a termination penalty and, as the case may be, may request price reduction and/or damages.
4.22 The organizing travel agency may terminate the travel service package contract and may offer the traveler a full refund of all payments made for the package, but is not liable to pay additional damages, in one of the following cases:
a) The number of people enrolled for participation in the respective package is smaller than the minimum number established in the contract, and the organizing travel agency notifies the traveler regarding the contract termination within the term established in the contract, but no later than:
b) (i) 20 days before the start of package execution, in case of trips lasting more than 6 days; (ii) 7 days before the start of package execution, in case of trips lasting between 2 and 6 days;
(iii) 48 hours before the start of package execution, in case of trips lasting less than 2 days;
c)The organizing travel agency cannot execute the contract due to inevitable and extraordinary circumstances and notifies the traveler regarding contract termination, without delay and before the start of package execution.
4.23 The Agency is not liable in situations of strike, political conflicts and war, catastrophes, public danger, terrorist attack, international embargo, as well as in case airlines set liability limits. All these situations that are not imputable to either party are considered force majeure situations and exonerate the Agency from liability.
4.24 For optional excursions offered by local partners, booking is made from the moment the order is placed, but this does not guarantee that the excursion will take place. The local partner may decide, for reasons independent of them, to cancel the excursion. In this situation, money is returned in full and immediately to tourists. If you decide to book another excursion locally, with another company, which has no connection with the WILD ROMANIA agency, all responsibility for the proper organization of the excursion falls to the organizing company. If there are price differences between the amount paid in the country and the newly booked excursion, it will be borne in full by the client.
4.25 In case the travel package includes one or more flights, with any type of airline, the Agency is not liable for delays or cancellations of flight routes provided in the program. The Agency may decide depending on the situation, the individual purchase by each tourist of other flight tickets, so that the circuit can be completed and the program can be carried out without major changes, following that each traveler recovers the prejudice caused by canceled routes from the responsible airlines, the Agency not being able to be held responsible for these situations.
4.26 In case of tourist groups accompanied by a local guide speaking another language than Romanian, but an international language, the Agency's representative is not obliged to ensure translation for travelers.

V. RIGHTS AND OBLIGATIONS OF THE TRAVELER

5.1 In case the combination of travel services purchased is a package within the meaning of Government Ordinance no. 2/2018 on travel service packages and associated travel services, as well as for amending some normative acts, travelers benefit from all EU rights applying to packages.
5.2 The traveler can address messages, requests, or complaints regarding the execution of travel services directly to the Agency at the email address [email protected] . Working hours Mon – Fri 10:00 – 18:00.
5.3 The traveler has at their disposal an emergency phone number available 24/7. For any emergency situation, including outside business hours, the traveler can call the phone number 0764.044.737 or the phone number provided by local partners.
5.4 The traveler receives all essential information regarding travel services before concluding the contract. The traveler has the obligation to verify the correctness of the information entered in the contract. The Agency cannot operate changes if they were signaled after signing the contract or confirming bookings.
5.5 The traveler receives a copy of the contract by email. The traveler has the right to receive a copy on paper in case the travel service package contract was concluded in the simultaneous physical presence of the parties.
5.6 The traveler receives all essential documents regarding travel services before departing on the trip. The traveler has the obligation to verify the correctness of information entered in the voucher and travel documents after they have been sent and to signal any discrepancy immediately, but no later than 48 hours after receiving the documents, so that changes can be processed in time. The traveler is responsible for any additional costs that arise in case of errors in documents that could have been remedied if they had been brought to the Agency's attention in time.
5.7 The traveler is obliged to contact the Agency 24 hours before departure to reconfirm boarding details (flight schedule, boarding location, etc.).
5.8 In case a single person hires services for a larger number of travelers, contractual conditions extend automatically over the entire group for which services have been paid.
5.9 The traveler is obliged to use the transport means, hotel room, and goods in its equipment as a good owner and according to their destination. The Agency is not at fault for any damages produced or injuries suffered by the traveler as a result of non-compliance with this paragraph.
5.10 The traveler has the obligation to respect the place, date, and time of departure both for the outbound and return, as well as the places, dates, and times established during the contracted tourist program. All expenses and damages produced as a result of non-compliance by the tourist with the provisions regarding meeting places and schedules will be borne by them.
5.11 The traveler can transfer the travel service package contract to a person who meets all conditions applicable to that contract, after notifying the organizing travel agency within a reasonable term before the start of package execution, on a durable medium. A notification with at least 7 days before the start of package execution is considered a reasonable term. The traveler bears absolutely all costs generated by the package transfer.
5.12 The person transferring the travel service package contract and the person to whom the contract is transferred are jointly liable for paying the balance and all commissions, tariffs, and other additional costs generated by this transfer. Flight tickets issued within a package are subject to airline conditions, are nominal, and usually, they cannot be transferred. In this situation, the travel agency's responsibilities are limited to correctly informing the traveler about the cancellation or transfer conditions imposed by the airline but cannot intervene over these conditions. In case of purchasing accommodation services with Early Booking discounts (or similar), service transfer is made with the loss of the discount and recalculation at the tariff available at the moment of modification.
5.13 In case the Agency makes changes to the contract and the traveler accepts them, it is considered that all changes have been accepted and the traveler cannot request subsequent damages due to such changes.
5.14 The traveler has the right to a tariff reduction and/or payment of damages in case travel services are not executed or are executed inappropriately. The traveler benefits from a corresponding tariff reduction for any period during which a non-conformity existed, unless the organizing travel agency proves that the non-conformity is imputable to the traveler or one of the package service providers, other than the agency (suppliers and local operators, etc.).
5.15 The traveler informs, without undue delay, the organizing travel agency regarding any non-conformity they find during the execution of a travel service included in the contract. The Agency cannot be held liable for any problem that could have been resolved on the spot if it had been brought to attention in time.
5.16 The traveler has the right to also request the Agency damages, the amount of which can be established by mutual agreement of the parties or based on a court decision, for non-fulfillment of the initial contract provisions, except in cases where:
a) cancellation was made due to not meeting the minimum number of people mentioned in the contract, and the Agency informed the traveler in writing within the legally permitted time;
b) cancellation was due to a force majeure case (unforeseeable circumstances, independent of the will of the one invoking them and whose consequences could not have been avoided despite all efforts, this not including overbookings, in which case responsibility belongs to the airline or accommodation unit)
c) cancellation was made through the traveler's fault
d) cancellation was made through the fault of airlines and their delayed or canceled flights, as well as in case airlines make the decision to cancel flight routes, or change route configurations or flight schedules.
e) cancellation occurs as a result of restrictions imposed by authorities, or as a result of the Agency's inability to partially perform certain parts of the tourist package program.
5.17 The traveler is obliged to present their identity documents at the hotel reception, as well as the travel document issued by the Agency (voucher, rest and/or treatment ticket, etc.), in order to be granted tourist services. In case the traveler benefits from rest and treatment tickets, they are obliged to present at the hotel reception a referral letter from the family doctor and proof of payment of social insurance contributions up to date.
5.18 In case of car rentals, the traveler must have a valid document, a valid driver's license, and a valid credit card (not debit, embossed).
5.19 The traveler is obliged to pay the resort tax, sanitation tax, as well as other local taxes at the hotel reception, without being able to claim damages or return of sums from the Agency. In case the hotel requests a deposit (amount to be returned at the end of the stay, if no damages to the room or additional costs have been reported), this is also the traveler's responsibility. In case the traveler uses other services than those listed in the voucher, for example, but without being limited to SPA services, minibar, room service, these are also the traveler's responsibility. The Agency is not responsible for any of these situations.
5.20 The traveler can request only with motivation and in writing the change of hotel, room structure, or any services. The Agency will resolve the traveler's requests within the limits of possibilities, any price differences being borne by the tourist. Any unmotivated request to change the hotel, room structure, or any services is considered as not formulated, the Agency not being obliged to try resolving the request.
In case the traveler chooses to move to another hotel than the one initially contracted and paid, they are obliged to notify the agency in writing about this choice and financial responsibility belongs exclusively to them. They will ensure that under these conditions, they will be able to respect the official program and will not disrupt the organization of the circuit. Changes made by the tourist cannot be imputed to the Agency.
5.21 The traveler acknowledges that the services they purchase without being part of the contract with the travel agency are in the strict responsibility of the local provider, are governed by the legislation of the destination country, and the travel agency has no responsibility regarding the services in question.
5.22 If for performing the trip it is necessary for the traveler to fulfill additional formalities (for example, traveling with minors, the situation where the traveler's name is changed as a result of marriage/divorce, various tests required by authorities, etc.), they have the obligation to fulfill all legal requirements. For optimal information, the Agency also recommends consulting the Border Police and Ministry of Internal Affairs websites. In case the traveler does not respect their obligation to inform themselves regarding additional formalities necessary for performing the trip that are not in the Agency's charge (for example, in case of traveling with minors, power of attorney from the parent or legal representative who does not accompany them, or any other additional documents - the list being exemplary), the Agency is exonerated from any liability in case of impossibility of performing the trip.
5.23 In case the traveler who entered the territory of the state where the travel service package is performed refuses to return to Romania and authorities from the respective country incur expenses of any nature with them, that traveler has the obligation to bear all these expenses.
5.24 All tourists contracting WILD ROMANIA travel packages are obliged to respect all sanitary norms in force and restrictions in force imposed by the authorities of states, regions, cities, or localities in which they travel through the agency, but without being limited to these. None of these sanitary norms and restrictions can be imputed to the agency, the Traveler not being able to hold the Agency liable for them and not being able to request penalties, damages, or refunds from the Agency. Non-compliance with these sanitary norms by the Traveler cancels the contract with the Agency! The Agency is not responsible for restrictions/limitations appearing depending on the vaccinated/unvaccinated status!
5.25 By accepting the contract without objections, the Traveler accepts that the Agency may use photos and video materials taken during the circuit, in which the Traveler and the participants in the circuit represented in this contract by the Traveler are present, for the purpose of promotion in various media and online means.
5.26 By accepting the contract, the Traveler assumes full responsibility for the content of the luggage they carry during the trip (including at airport security control). The Agency bears no responsibility for the content of the traveler's luggage and will not compensate the Traveler for any inconveniences due to the luggage content (e.g., delay or missing the plane due to security control).
5.27 The Traveler is responsible to follow the Agency's instructions for the good conduct of the program. Any delays and consequences caused by the Traveler will not be in the agency's responsibility (for example, but not limited to, missing the plane by the Traveler due to their delay at boarding).
5.28 The Traveler assumes full responsibility for the correctness of data provided for contracting and invoicing.
5.29 The Traveler is responsible for holding the documents necessary for performing the trip on the day of departure, including but not limited to - ID card, passport, PCR test results, vaccination certificates according to destination country norms, other documents requested on their own responsibility by the destination country. The Agency is not responsible for holding these documents and the refusal of boarding the plane, exiting Romania of the Traveler, or entering the destination country in their absence.
5.30 In case of all irregularities observed in the hotel room (malfunction of the air conditioning system, lack of towels, unchanged bed linen, but without being limited to these) the tourist has the obligation to notify the reception the moment they discover them and to resolve all these irregularities together with the hotel staff, the agency not being responsible for the compliance of hotel conditions or direct resolution of these potential irregularities. Any case of injury or other infringement of the physical or psychological integrity of the tourist or any other potential damages due to non-compliant conditions of the hotel room are imputable to the hotel, the agency not being responsible for these events or for compensating tourists, and any complaint will be submitted directly by the tourist to the hotel reception or the hotel's contact email address or to the competent institutions for resolving such cases: police, etc.
5.31 Any case of injury or other infringement of the physical or psychological integrity of the tourist or any other potential damages due to non-compliant conditions of hotel, transport, leisure services, etc. are directly imputable to these providers, the agency not being responsible for these events or for compensating or indemnifying tourists, and any complaint will be submitted directly by the tourist to the respective provider or to the competent institutions for resolving such cases: police, etc. At the same time, any medical costs or of any other nature resulting from these events will be covered exclusively by the medical and/or cancellation travel insurance drawn up in advance by the tourist in an individual name, within the limits of clauses agreed upon in the insurance.
5.32 After accepting the contract, respectively paying the advance or full payment of the circuit, the traveler assumes the program proposed by the agency and the included activities. In case the traveler cannot participate in certain activities due to personal reasons related to physical/mental condition and health, but without being reduced only to these, or in case the traveler is late for activities and can no longer benefit from them according to the program, or in case the traveler decides to renounce certain activities in the program on their own initiative, the Agency has no responsibility to reimburse the traveler the value of the respective activities and does not imply penalties or damages from the Agency.
5.33 The Traveler is obliged to respect the official dimensions and weight of luggage corresponding to the type of ticket purchased, dimensions and weight displayed on the official website of the airlines with which the flights within the circuit they participate in are performed. The Agency has no obligation to resolve any problem occurring at the traveler's boarding, without being limited to the situation above.
5.34 During the circuit, the traveler is obliged to display respectful behavior towards the rest of the participants, as well as towards guides, group leader, driver, and other service providers. Also, the traveler is obliged to display decent behavior and not take actions that disturb other circuit participants or affect the smooth running of the circuit (for example, but without being limited to these, excessive alcohol consumption, provoking conflicts in the group, consumption of hallucinogenic substances, etc.). Otherwise, the Agency through the group leader will take any measures necessary to resolve the situations that have arisen, and the Agency is able to apply sanctions to the Traveler to compensate for the discomfort created for circuit participants, guides, group coordinator, and other service providers or to compensate for other damages of any physical or moral nature caused by the Traveler.
5.35 Preferred seats cannot be booked on the bus. They are randomly occupied during the circuit, in the order of passengers boarding the bus. Passengers with children and people with reduced mobility have priority in choosing seats. In case of misunderstandings, the group leader will allocate seats in the order of enrollment in the circuit, at any time during the circuit.
*** When boarding the bus, during the circuit, the first bench in each column is left free for the local guide and group coordinator. Seats can be occupied starting with the second bench in each row.
5.36 The circuit price assumes standard food menus and does not accommodate dietary restrictions or preferences. Menus that include dietary restrictions and preferences assume a different, higher tariff, and this tariff is quoted and communicated at enrollment. The lack of mentions from the traveler/travelers regarding such a preferential menu at enrollment implies the acceptance of the standard menu, without this being able to be changed subsequently.
5.37 The Traveler is fully responsible for any medical situation that arises (health status before the circuit, during the circuit, and after the circuit is finished). The Agency cannot be held accountable in this direction and no kind of damages can be requested from it. All these risks and situations can be resolved only through medical/cancellation travel insurance. All costs resulting from health problems are borne exclusively by the traveler or by the insurance company where they hold a valid policy that covers these risks.

VI. CANCELLATIONS, PENALTIES, DAMAGES

6.1.1 In case the traveler renounces, through their own fault, the travel service package that is the object of this contract, they owe the Agency penalties as follows:

• ..... EUR/pers for cancellation after paying the advance and booking, plus the value of all additional services booked and paid by the agency to third parties
• 100% in case of cancellation less than 45 days before departure
• 100% in case of any form of illness that would prevent participation in the circuit, in the absence of cancellation and medical insurance taken out before the circuit

6.1.2 Other conditions for cancellations, penalties, damages

• In case of unforeseen events such as the closing of Indonesian borders or any other barriers or impediments arising due to epidemic/pandemic, state of war, or any other motives that cannot be controlled by the Agency and imputed to it, the value of flight tickets and all other services forming the travel package can be recovered only following the return of their value to the Agency by the flight operator or by the providers of travel services included in the package (accommodation, activities, transfers, etc.). The Agency will not return the cost of flight tickets and travel services forming the travel package until their value is recovered in full from the airline and/or travel service providers of the travel package (local agency, hotel, carrier, etc.).
• In case of changes to specific legislation governing the legal framework between tourist/airline, as well as in case of the policies of certain airlines (especially outside the EU), the airline may impose vouchers or electronic wallets as an alternative method for refunding the value of flight tickets, in which case the traveler assumes this and will have no claim from the Agency to return the value of the flight ticket in cash / bank transfer.
• In case of Indonesia being added to the list of countries requiring quarantine at home or in any other medical institution or patient placement center upon return to Romanian territory, the circuit is not canceled as long as the borders of the two countries remain open and implicitly, in case of renunciation as a personal choice, the value of the circuit cannot be recovered, the penalty being 100%.

6.2. Any change brought to the contract, for example, but not limited to, changing the hotel at the traveler's request, changing passenger names, changing the stay period – is subject to a fee of 70 EUR/booking as a request processing fee. These fees apply on top of those noted at point 6.1 and refer to the processing fee from the WILD ROMANIA agency, not penalties from suppliers.
6.3. In case the traveler has paid an advance and does not show up within the term specified in the contract, to pay the installments due or the balance, the contract is considered terminated by right, and the Agency has the right to cancel bookings made for the traveler's benefit with the retention of penalties provided at point 6.1.
6.4 In case an embassy refuses to grant the entry visa for performing the service package, the traveler will be retained all taxes owed by the Agency to direct providers, as well as the Agency's own operating expenses, and the embassy's refusal does not oblige or indebt the Agency with anything.
6.5. Penalties equivalent to those indicated at point 6.1 apply also in case the traveler does not arrive on time at the airport or at the place of departure/destination, if they cannot leave on the trip because personal documents necessary for performing the trip are not compliant with legal norms or is in the impossibility of leaving the country's territory, for other reasons related to the person themselves.
6.6. The traveler must submit in writing the request to renounce the travel service package to the Agency where they paid for the services. Otherwise, the renunciation request is not taken into consideration.
6.7. All sums mentioned at point 6.1 will be retained by the Agency from the advance or total price of the travel service package paid by the tourist, without it being necessary to intervene through courts of law.

VII. COMPLAINTS

7.1. In case the traveler is dissatisfied with the tourist services received, they have the obligation to draw up a written complaint on the spot, clearly and explicitly, regarding the found deficiencies, which will be transmitted promptly both to the Agency's representative and to the travel service provider (hotel management, restaurant, local tour operator representatives).
7.2 Both the Agency and the travel service provider will act immediately to resolve the complaint. In case the complaint is not resolved or is partially resolved, the traveler will submit by email: [email protected] a written complaint, within a maximum of 5 calendar days from the end of the trip, the Agency following that, within 30 calendar days, to communicate to the traveler the damages they are entitled to, as the case may be.
7.3 Only complaints made in a personal name will be taken into consideration.
7.4 The traveler takes note of and accepts the prohibition of making negative publicity against the Agency and the services provided by it, without the procedure for registering and resolving complaints provided in chapter VII having been fulfilled. Failure to comply with this provision gives the Agency the right to request the court for damages corresponding to the prejudice suffered.

VIII. INSURANCE

8.1. The traveler is insured for the reimbursement of repatriation expenses and/or sums paid by them, for travel packages belonging to the Agency, in case of insolvency or bankruptcy of the Agency, at S.C GERMAN ROMANIAN ASSURANCE S.A. with registered office in Bucharest, Emil Garleanu str., no. 11, sec. 3, phone: 021.321.74.28, insurance policy series IF-i no: 4693/ 27.10.2025 valid until 28.10.2026 and at Eurolife FFH Asigurări Generale S.A. with registered office in Bucharest, Vasile Lascăr str. no. 31 - Lascăr 31 Business Center, fl. 10 and 11, sec. 2, insurance policy no. 1303 0000156/ 20.10.2025 valid until 28.10.2026.
8.2 For travel packages of other tour operators/organizers, for which the Agency has only the role of intermediary/reseller and not organizer, within their insolvency or bankruptcy, the traveler is insured for the reimbursement of repatriation expenses and/or sums paid by them by the insurance company where the organizer has taken out the insolvency policy.
8.3 The traveler benefits from protection against the insolvency of the organizing travel agency regardless of their place of residence, the place of departure, or the place where the package sale takes place and regardless of the member state in which the entity responsible for protection in case of insolvency is situated.
8.4 The insurance policy covers service packages and associated services. According to European legislation in force, the insurance policy does not cover standalone services.
8.5 When the execution of the package is affected by the insolvency of the organizing travel agency or when travelers are in the impossibility of returning to the country due to the failure of the organizing travel agency to fulfill the contractual obligations assumed with them and in the contract regarding the commercialization of the travel service package includes passenger transport, the guarantee is available free of charge to ensure repatriations and, if necessary, accommodation payment before repatriation.

IX. THE CONTRACT DOCUMENTS THAT CONSTITUTE AN ANNEX TO IT ARE THE FOLLOWING:

• a) voucher, rest/treatment ticket, circuit ticket, flight ticket;
• b) travel itinerary;
• c) catalogs/leaflets/offers/other documents/etc. of the Agency made available to the traveler, in printed format or on electronic support.

X. FINAL PROVISIONS

10.1 This contract was concluded in two copies, one for each party.
10.2 Marketing of travel service packages will be done in accordance with the provisions of this contract and in compliance with the provisions of Government Ordinance no. 2/2018 on travel service packages and associated travel services, as well as for amending some normative acts and Order no. 1387/2015 for approving the contract for marketing tourist service packages..
10.3 All accommodation units, as well as transport means are classified by authorized bodies of the destination countries, according to internal procedures and local regulations, where these exist, which differ from one country to another and from one type of destination to another.
10.4 Information and photographs presented in catalogs, special offers, websites, advertising materials present and illustrate the hotel's style, general characteristics of the rooms, the images being indicative and informative. The room received by the tourist may not correspond in all cases to the photograph in catalogs, special offers, websites, advertising materials.
10.5 The Traveler declares that the Travel Agency has fully informed them regarding the conditions of marketing travel service packages in accordance with the provisions of Government Ordinance no. 2/2018. By signing this contract or by accepting travel service packages, including in case of those purchased at a distance by electronic means, the traveler expresses their agreement and acknowledgment regarding the general conditions of marketing travel service packages, in accordance with the travel agency's offer.
10.6 Disputes arising between the parties are resolved amicably, otherwise the parties understand to address the competent courts. The introduction of lawsuits, having as object price reduction or damages, is subject to a limitation period of 3 years.
10.7 Clarifications regarding check-in/check-out time
Generally, accommodation is done at 14:00, but there are hotels where accommodation can be done later. Generally, clearing rooms is done until 12:00, but there are hotels where clearing rooms can be done earlier. If you wish to leave later and wish to clear the room after the standard check-out time, please specify so that we can notify the hotel. The service is for a fee. Respecting these times for check-in and check-out leads to a civilized relationship between the traveler and the hotel.
10.8 Clarifications regarding meal services
Meal services differ from location to location and their component cannot be imputed in any way to the Agency. Sometimes, the meal can be lost due to arrival at the hotel after the kitchen closing time or leaving before its opening in the morning. In certain situations, the traveler may be prepared a package corresponding to the meal they will lose. Generally, the meal is more varied as the hotel is larger. The Agency cannot be held responsible for the quality of culinary preparations consumed during the circuit/trip, these being a service provided by third parties.
10.9 Clarifications regarding hotels where accommodation provided in the tourist package is made
In case there are no places available for accommodation at the hotels provided within the WILD ROMANIA agency's tourist packages, the Agency reserves the right to book accommodation places at similar hotels, without having to compensate the traveler in any way and without being able to be imputed for this.
10.10 Clarifications regarding Overbooking
Accommodation is made at the hotel for which the traveler receives confirmation and pays the value. Sometimes hoteliers sell rooms exceeding the hotel's accommodation capacity (overbooking). In these cases, if the stay has not started, the Agency will propose, as much as possible, alternatives of the same quality and in the same price margin. If the stay has started, the hotel is responsible for finding an alternative of the same quality or superior (hotel standard). The Agency will actively intervene through the local representative or through telephone assistance from the country to offer assistance to tourists in order to resolve these situations, but is not responsible for situations of this type. The solution, according to international customs, is redirecting tourists to a hotel of at least the same category and/or with services of at least the same category or standards as the one originally booked. These procedures are also valid for situations where the hotel is newly opened or renovated and cannot honor its obligations to receive tourists because construction works have not been completed and the Agency has not been notified in time of the situation created.
10.11 In case the traveler requests damages, these are limited to three times the value of the prejudice.
10.12 The contract will be interpreted according to the laws of Romania and the European Union.

XI. ALTERNATIVE DISPUTE RESOLUTION PROCEDURE (“ADR”)

11.1. Alternative Dispute Resolution (”ADR”) represents an alternative mechanism to the judicial system, through which consumers are offered the possibility of resolving disputes they may have with merchants, when they face a problem related to purchasing a product or service. Thus, complaints against merchants are submitted voluntarily by consumers, to be resolved in an independent, impartial, transparent, fast, and fair manner.
11.2. The Alternative Dispute Resolution Directorate (ADR Directorate) within the National Authority for Consumer Protection (”ANPC”), has the competence to resolve alternative national and cross-border disputes arising from sales contracts or service provision contracts concluded with a merchant operating in Romania, in sectors of activity where ANPC is competent.
11.3. The ADR application request, List of ADR advisors, ADR Procedure, and applicable legislation can be consulted here - http://www.anpc.gov.ro/categorie/1271/sal.

XII. PERSONAL DATA PROCESSING AGREEMENT - INFORMATION FOR NATURAL PERSONS

Based on the transparency principle, natural persons are made aware of the following information:

XIII. INDIVIDUAL AND GROUP DISCOUNTS

13.1 EARLY-BOOKING DISCOUNT

• Applies up to a maximum of 5 months before the departure date, as follows:
  • 7% discount for travel packages with a value of up to 999 EUR;
  • 5% discount for travel packages with a value between 1000 – 1999 EUR;
  • 3% discount for travel packages with a minimum value of 2000 EUR;

13.2 MULTI-BOOKING DISCOUNT

• A 3% discount is granted for booking a minimum of two or more group circuits with an accompanying person simultaneously for the same person.

13.3. Permanent GROUP DISCOUNT, valid until the closing of enrollments for a circuit:

• 3% discount at enrollment for a group of minimum 4 people who enroll simultaneously.

13.4. FIRST-BOOKING DISCOUNT granted to new tourists of WILD ROMANIA

• 3% discount for a group circuit with an accompanying person for tourists who are traveling with the Agency for the first time.

13.5 EXCLUSIVE DISCOUNTS FOR THE WHATSAPP COMMUNITY

• Discounts and other benefits will be posted exclusively on the WILD ROMANIA Whatsapp community (https://chat.whatsapp.com/LOcscNSRLBPFRyAZMGdZRn ) and do not cumulate with other discounts and benefits.

13.6 DISCOUNT APPLICATION REGULATIONS

• Early-Booking, First-Booking discounts, group discounts, Multi-Booking discounts, occasional discounts, Gift Vouchers, or exclusive discounts for the Whats-App community do not cumulate; the tourist can benefit from only one of these when purchasing a group tourist circuit with an accompanying person. Discounts and their regulations apply starting from August 30, 2025.
• Discounts apply exclusively to the base package of group circuits with an accompanying person outside Romania's borders.
• Early-Booking, First-Booking discounts, group discounts, Multi-Booking discounts, occasional discounts, Gift Vouchers, and exclusive discounts of the Whats-App community do not apply in the case of tourist packages paid in installments through the credit/financing system made available through our partners.
• Early-Booking, First-Booking discounts, group discounts, Multi-Booking discounts, occasional discounts, Gift Vouchers, or exclusive discounts for the Whats-App community do not apply to private group requests, offers, and circuits.
• The gift voucher cannot be used at the same time as any other discount/promotion currently underway and applied to a tourist circuit desired to be purchased. In case the traveler holds several gift vouchers issued by the organizing agency WILD ROMANIA, they can use only a single voucher for each of the purchased group circuits with an accompanying person. The gift voucher can be used in their own name or transferred to another traveler.

XIV. TOURIST CIRCUIT REGULATIONS

• Conduct and Public Order: The Agency reserves the right to exclude from the circuit/program any tourist who manifests aggressive, degrading behavior that disrupts the conduct of the program or endangers the safety of other tourists. The tourist acknowledges that their individual rights cannot be exercised to the detriment of the rights of other consumers within the same group (bus, guidance, accommodation). In case the Traveler harasses, insults, or disrupts the activity of other participants or the Agency's representatives (group leader, guide, driver), violating the collective right of the group to benefit from the quality of paid services, the Agency (through the group leader) will issue a verbal/written warning.
• Exclusion Procedure: If disturbing behavior continues, the Agency has the right to unilaterally terminate the contract on the spot and exclude the Traveler from the rest of the circuit, without any obligation to refund paid amounts and without paying damages, return transport falling exclusively to the excluded Traveler's burden. The group leader will draw up a Statement of Facts on the spot, in which they will describe in detail the Traveler's unacceptable behavior. This document will be signed by the guide and by at least 2 (two) witnesses from among the other participants in the tourist program. The Traveler's refusal to sign the Statement of Facts does not affect its validity. Based on the Statement of Facts, the group leader will communicate to the Traveler the unilateral Termination Notification of the contract, as an emergency, due to the Traveler's exclusive fault. Starting with the moment of notification (communicated verbally and/or in writing), the contract terminates by right, and the Traveler loses forever the right of access to the bus, accommodation units, restaurants, or objectives included in the circuit, the Agency being exonerated from any obligation of assistance, repatriation, or refund.
• Zero Tolerance Alcohol / Violence: In case the Traveler is under the influence of alcoholic beverages or psychoactive substances, manifests violent (physical or verbal), aggressive, threatening behavior, or behavior likely to endanger the dynamic safety of the vehicle, passengers, or the Agency's staff, the Agency's representatives (guide/driver) will immediately stop any dialogue or negotiation and will call for the support of the competent police authorities (local or through the emergency number). Drawing up a report, contravention minutes, or any official act by police bodies for disturbing public order and peace, aggression, or threats constitutes irrefutable proof of contract breach by the Traveler. In this case, the contract is considered terminated by right, as an emergency, due to the Traveler's exclusive fault, without any prior notification being necessary. The Agency is exonerated from any obligation of transport, accommodation, assistance, or refund, the Traveler being taken over by authorities or left at the police station where the finding was made.
• Liability for Damages: The Traveler is fully and directly responsible for any destruction, degradation, or material damage caused inside the bus, hotel rooms, or in the spaces of commercial partners. Any cost of repair, special sanitization, or fine applied to the Agency or its partners due to the Traveler's proven fault will be invoiced directly to them and paid as an emergency.
• Right of Selection (Blacklist): In the situation where the Traveler manifests inappropriate behavior during the tourist program, the Agency expressly reserves the right to refuse their enrollment and participation in any other circuits or services organized subsequently. Also, the Traveler will be permanently excluded from any loyalty programs, marketing, or commercial facilities of the Agency. By "inappropriate behavior" it is understood, without being limited to: violating group rules established by the group leader/guide/driver, aggressive behavior, harassment, or clearly disrespectful towards other tourists, towards the Agency's staff (group leader, guides, drivers), or towards its contractual partners (hoteliers, local guides, or any other service provider involved in conducting the tourist circuit).
• Punctuality on the Route: For maintaining the travel schedule and respecting the rights of other passengers, the maximum waiting time in case of delay at meeting points established by the group leader during the circuit is a maximum of 15 minutes. After this term expires, the group will move according to the program, and the delayed tourist will be obliged to catch up with the group on their own and at their exclusive expense, without having the right to request damages. In case the tourist is permanently delayed or renounces the established program, they cannot have any claim regarding the refund of any amounts.
• Program Modification: The group leader may modify the action program, including the order in which tourist objectives are visited. The Agency does not assume responsibility in case certain objectives cannot be realized for reasons independent of it or due to delays caused by various factors independent of its will.
• Sharing and Accommodation: The Agency does not undertake to find sharing for people traveling alone. The star classification of accommodation units is the one officially attributed by the ministry of the respective country and as such respects local standards. Accommodation variants mentioned in the tourist program are available at the time of its launch and can be replaced along the way with similar alternatives of the same category (if the hotel is changed for reasons not related to the agency), these being confirmed only at the moment the minimum group is formed for each circuit.
• Hotel Rules: Accommodation of tourists, as well as clearing rooms is done in accordance with hotel rules specific to each country and each accommodation unit. Distribution of rooms at hotels is done exclusively by their receptions, depending on availability and room type (STANDARD type - it is not mandatory that all are identical in location or design), without taking into account the order of enrollments. Problems related to the location or appearance of the room are resolved by the tourist directly at the reception and, at their request, they will be assisted by the group leader, these not being imputable in any way to the Agency. If hotel receptions request a guarantee payment at check-in, this is the exclusive responsibility of tourists.
• Air Transport Conditions: Presentation at the airport must be done mandatory three hours before the flight; The Agency is not liable for refusing tourist boarding due to their delay. Flight schedules can be modified without notice by the airline. Preferential seat selection on the plane, within group bookings, is subject to strict rules and differs from one company to another (additional costs may apply or it is not accepted and/or can be done only with a certain time in advance). After paying a sum for a preferred seat on the plane, the airline can modify without notice the plane type and seat configuration; for these situations, the Agency is not liable and offers only support to mediate a dialogue with the airline, without guaranteeing resolution.
• Borders and Minor Regime: The Agency is not liable in case of refusal by authorities at border crossing points to receive the tourist on their territory or to allow them to leave the territory. Minor children can travel only in accordance with legislation in force: accompanied by both parents, or accompanied by a single parent/third adult holding a legal notarial agreement, necessary declarations, and criminal record (as the case may be). Minor escorts are obliged to have the minor child's birth certificate in original, in addition to the passport and/or identity card. Children who do not possess an identity card need an individual passport. Tourists have the obligation to ensure that travel documents (Identity Card or Passport) do not show signs of damage and are valid for at least 6 months from the trip end date. For holders of temporary passports with 1-year validity, obtaining visas from the corresponding embassy is necessary; in case of failure to obtain, penalties related to tickets and expenses incurred are retained.
• Status of Group Leader: The group leader will ensure that the program unfolds according to the itinerary, will offer assistance in emergency situations and information regarding optional excursions, with the observation that they do not have the qualification and legal certification of a tour guide outside Romania's borders, the only legal role they can have being that of group leader. According to international laws, only authorized local guides have the right to offer explanations inside museums and monuments. The group leader designated by the Agency will not ensure the translation of the local guides' presentation, the circuits being conducted in English.
• Optional Excursions: Optional excursions are carried out on the spot directly with local agencies; sums related to these excursions are not collected in the name of and for the Agency. Optional excursion tariffs may be higher than those at hotel receptions because they include dedicated transport logistics for the group, guide assistance, and, where applicable, a local guide. In the optional excursion tariff, as a rule, entrance to tourist objectives is not included, unless specified otherwise.
• Force Majeure and Luggage: In the conduct of the excursion, force majeure situations or fortuitous cases may arise such as delays in air traffic, blocking of airports, changes of airports, strikes, adverse weather conditions, natural disasters, landslides, or unforeseen political events. In these cases, the Agency undertakes to make efforts to overcome the situations that have arisen, but cannot be held responsible for bearing additional expenses incurred. The Agency cannot be held responsible for the loss, theft, or damage of luggage or personal objects, regardless of the cause. The circuits may include portions of the itinerary with an easy/medium degree of difficulty.
• Seats on the Bus: Seating of tourists on the bus will be done starting from the second bench, in random order, and if there are disagreements, then tourists will be seated strictly in the order of enrollment and payment of the advance for the circuit. Those who have paid a single room supplement DO NOT benefit from two seats on the bus.
• Campaigns and Special Requirements: The Agency may allocate a number of discounted seats in case of early booking promotions or special offers, for a limited period; if these are exhausted before the deadline, the Agency will stop the promotion without prior notice. In the situation where the tourist has special requirements (adjacent rooms, specific location, special menu), these will be requested from partners but are not considered confirmed except to the extent of technical possibilities on the spot.
• Financial Conditions: The circuit value can be paid in EURO, US DOLLARS, or RON. For payments made in RON or US DOLLARS, the conversion will be made at the selling exchange rate for the respective currency of the Agency's bank - Banca Transilvania - on the day of invoice issuance. The amount recorded in the Agency's bank account after payment by the service beneficiary must correspond exactly to the invoiced amount.
• Validity: The travel service provision contract enters into force at the moment of advance payment or full payment by the beneficiary. This regulation is an integral and inseparable part of the Travel Service Provision Contract.
• Strict rules of conduct on the bus: During the entire travel duration, inside the bus, smoking is strictly forbidden (including electronic cigarettes or heated tobacco devices), consumption of alcoholic beverages, as well as consumption of foods that may generate unpleasant odors, leaks, or mess (cooked food, fast food, dairy), only small dry packaged snacks being allowed; use of the bus toilet is restricted exclusively to cases of major emergency and will be done only with prior notification and express agreement of the group leader or driver; at the same time, to avoid sound pollution and disturbing other passengers, the use of phones, tablets, or other media devices on speaker is forbidden (using audio headphones being mandatory), also talking loudly, using vulgar, insulting, aggressive, or threatening language is forbidden, failure to comply with any of these rules being considered "inappropriate behavior" and attracting the immediate application of the warning procedure, exclusion from the circuit, or intervention by police bodies.
• Good Faith and Prohibition of Abusive Denigrating Criticism: In the situation where the Agency and its partners have fully performed the services mentioned in the tourist program, at the contracted standards, the Traveler has the obligation to execute the contract in good faith. Manifesting a permanently critical, unfounded, nagging, denigrating, or mocking behavior towards the correctly performed services, towards the Agency's staff or local partners (guides, drivers, hoteliers), with the obvious purpose of creating a state of tension within the group or exerting pressure on organizers, is considered an abuse of right and a direct breach of the contract. This type of inappropriate behavior gives the group leader the right to apply the warning procedure as a matter of urgency and, in case of recidivism on the route, the final exclusion of the Traveler from the circuit, according to the procedure with Statement of Facts mentioned in this regulation, the Agency also reserving the right to take the Traveler to court for repairing the image damage brought to the trademark.
• Exoneration of the Agency from liability in case of accidents and obligation of insurance: The Agency is not and cannot be held responsible in any form for bodily injuries, accidents, diseases, or death of the Traveler occurring during the circuit (including in transport means, accommodation units, restaurants, or tourist objectives) that are the result of their negligence, inattention, imprudence, or fortuitous events (e.g., but not limited to: slipping, falling, improper use of hotel room facilities such as shower doors, bathtubs, balconies, failure to follow safety rules at objectives, etc.). The Traveler bears full civil and criminal liability for their own actions and has the express obligation to take out medical travel insurance and/or cancellation insurance that fully covers the risks of accidents, illness, emergency medical assistance, or repatriation, any costs generated by such unforeseen situations being borne exclusively by the Traveler or by their insurance company, without any financial or logistical involvement from the Agency.
• Management of optional activities/meals and information on the bus: All announcements made by the group leader through the bus audio system regarding organizing or modifying the program, meal options (including giving up certain stops for optional lunch/dinner based on majority decision), optional activities, or strict meeting times are considered official notifications received by all tourists. It is the exclusive responsibility of each Traveler to pay attention to these announcements. Lack of reaction, inattention, private conversations, or non-opposition explicitly expressed at the moment of the announcement represents tacit and full acceptance of the decision taken for the group. The Agency cannot be held responsible if a tourist ignores the announcement, separates from the group on their own at stops without notifying the leader, or is late to the bus under the pretext that they did not hear the instructions. Any delay caused by ignoring the announced program will be treated according to the Punctuality clause, and aggressive behavior or the scandal generated later on this reason will be sanctioned directly as "inappropriate behavior" with exclusion from the circuit.
• Status of free time and individual visits: Within the tourist program, moments announced by the group leader as being "free time," "time for meal," or "time for individual visiting" (at museums, archaeological sites, cities, etc.) represent periods in which group assistance is suspended, and tourists manage their activity on their own and on their entire responsibility. The group leader has no legal or contractual obligation to accompany, supervise, or wait individually for any tourist during these intervals. Each Traveler is directly responsible to remember the meeting point and exact regrouping time communicated by the group leader before the start of free time. Failure to respect the meeting time under any pretext (including getting lost, losing orientation, or not completing the visit in time) attracts the immediate application of the Punctuality clause, the bus leaving at the established time so as not to prejudice the rest of the group, and the Traveler being obliged to meet the group again on their own and at exclusive expense.

......, identified with passport no. ......, CNP: ......, residing in ......, phone: ......, e-mail: ...... hereby declare that I have been informed regarding the personal data that will be processed by intermediate operators and final operators, included in the document ”INFORMATION FOR NATURAL PERSONS” and with full knowledge of the facts:

• - I declare that I express my agreement, I consent to the processing of my personal data consisting of: collection, recording, storage, organization, modification, consultation, use, transmission (transfer to partners ensuring the execution of tourist services), restriction, deletion, or destruction of personal data;
• - I declare that I express my agreement, I expressly consent also to the transmission of personal data to partner tour operators, airlines, hotels, and all travel service providers in EU/EEA countries and third destination countries (those outside the EU), collaborators of the tour operator WILD ROMANIA (SC. ADVENTURE UNFILTERED SRL)

DATE AND SIGNATURE